The SOS Difference
- Service techs with ~30 Years Average Experience earning the highest Toshiba and Ricoh service awards
- Delivery, IT and technical staff are SOS employees, we don鈥檛 use contractors.
- Satisfied customers with a Net Promoter Score over 93% (Top 100 dealer in North America)
- Thousands of parts stocked in vehicles and local warehouse improves first call effectiveness (FCE)
- Company provided vehicles with GPS for optimized routing and response time
- Equipment installation and IT setup fully performed and working at time of delivery
- Personalized staff training provided by our full-time dedicated trainer
- Dedicated Microsoft Certified IT engineers for equipment network setup and configuration
- Automated meter collection and service alert reporting through FM Audit, Toshiba Sky Services, Ricoh @Remote, Epson Remote Services
- Automatic consumable alerts with automated delivery and shipment tracking notifications
- Live reception, dispatch and in-house service personnel providing personal touch and triage
- Quarterly Equipment Reviews to discuss equipment performance, usage and other needs
Implementation Experts
Seminole has been an industry leader serving Central Florida and surrounding areas for over 40 years. In our tenure we have developed a seamless implementation process from our initial solution consultations, installation and training services. Whether you have 1 unit or hundreds, our process will have you up and running quickly with nearly zero downtime. We stock most configurations and can have your unit installed within 7 business days, often within 2-3 days.
Our Services, Sales and Support Departments Have More Professional Certifications than Any of Our Regional Competitors
This means that our clients are partnering with a company that realizes the importance of forward thinking education for their employees, resulting in faster fix times and more diverse and creative solutions for our clients.
Equipment Setup
Equipment Setup
- Our trained setup team completely assembles your unit from our local warehouse
- Functionality tests are performed, unit is configured to manufacturer specifications
- Unit is pre-programmed with customer settings to allow for plug-n-play installation
- When unit is fully tested and ready, it is fully shrink wrapped and staged for delivery
Scheduling
Scheduling
- Our delivery coordinator contacts you to setup a date and time for your installation and gathers any other pertinent information about the delivery location
- IT setup and staff training are scheduled for time of delivery or alternate date/time
Delivery, Installation & Training
Delivery, Installation & Training
- Our experienced and courteous delivery staff arrive and confirm location for unit
- Our IT engineers obtain previous unit network information and backup as necessary (IP and network info, email & fax address book data, etc.)
- Previous equipment is safely removed, area is vacuumed and cleaned by our delivery staff
- New equipment is installed, copy and other tests are performed with adjustments made if necessary
- Any trash is removed, area is picked up and unit fully wiped down upon completion
- Our IT engineer performs setup of unit as outlined
- Training of staff by dedicated trainer as scheduled
- Follow up with sales executive after installation is complete to ensure your satisfaction